01202 300331
Minimum Spend £125 - FREE DELIVERY to BH Post Codes and most of Mainland UK ..see our Deliveries page for details

Terms and Conditions

Age restrictions
You must be over 18 years old to use this website, or deal with www.templarwines.com in any way. Also you must be over 18 to receive a wine parcel from Templar Wines.

Pricing and payment terms
We accept payment by Mastercard, Visa, Solo and Maestro (Previously known as Switch).
Our Prices are all in quoted in £ sterling.
Our prices always include VAT and UK duty.
Only one Templar Wines account can be held at any one postal address.
When ordering wine on this website you are entering a legally binding contract under which you are protected under consumer protection law.
In the unlike event of a dispute, United Kingdom law is the applicable law under which the dispute will be resolved.

Credits/Refunds
Should you be dissatisfied with the wine for whatever reason please call us, or email us using your registered email, detailing the nature of your issue.
Any credit or refund  will be given back via the same credit/debit card used for purchase.
For security reasons no cash refunds or cheques will be issued for refunds.

Health and safety
Take care when lifting or, if appropriate, remove the bottles individually. Wine delivered by the case is roughly the following weight.
6 bottle case is approx. 8 kg -10kg depending
12 bottle case is approx: 16 kg-20 kg depending on the weight of the glass bottle .

Wine contains alcohol of differing quantities. The alcohol can vary from consignment to consignment. Please take time to study the alcohol by volume content of the individual bottle. This will be clearly marked on the bottle and sometimes may vary from that shown on this website. Drink responsibly at all times. We recommend you do not drive, or operate machinery at all, if you have consumed, or are planning to consume wine.
All wine contains sulphites. Some wines may have other allergens such as Milk (Lactose) Eggs, Fish, Nuts or cereals (gluten). If you have an allergy to any of these things please refer to the label on the bottle.
Do not drink wine if you are pregnant or are on certain medication. Please refer to you Doctor if this is a concern.

We also recommend that wine is best consumed at meal times and that water is always available as an alternative.
Drink your wine responsibly.
Tell us straight away if you are not happy with our service or if you have suggestions to improve our offering to you.

Secure payments
We use secure encrypted servers with Secure Server Layer (SSL) technology to handle your credit/debit card transactions with us.
For your security and peace of mind we store no credit card details. This does mean entering your details each time you make a purchase. Let us know if you find this an inconvenience (contact us box). We will review this regularly.
Out of stock
If we are out of stock of a particular wine, we will substitute it on your order with a wine of similar characteristics and equal (or higher) value. We will do this automatically up to 3 bottles per 12 ordered without notifying you.
Higher quality wines are only produced in finite quantities, due to restrictions in geography where certain wines can be produced. When demand outstrips supply of a certain vintage, supply becomes exhausted and that wine no longer is available. Usually we can take these wines off sale from the website. However, in the event that this is not the case we will contact you if this affects more than 25% of your order. If it is under 25% (3 bottles in 12 or less) we will substitute with a similar wine, as described above.
Junk mail and mailing policy
We like  to email you once a month to notify you of the coming months’ offers. We’d also like to do this to ensure your email account is live. Should our email be returned unsent, we will close your account and you will have to re-register. We may write to you occasionally to advise you of special promotions.
Occasionally, we may email you with a short term or “bin end” deal.
If you would not like us to email you special offers, please unsubscribe using the link at the bottom of the email.

Privacy policies
The information you give us regarding your personal details and preferences will only be used by Templar Wines to improve the service we give you.
We will never share your individual information with a 3rd Party, except for delivery information to our couriers to get the wine to you.
Occasionally, we will share members’ purchasing information, but only in summary format, with our wine suppliers to analyse the wines our members buy and enjoy, with a view to improving our product offering to our members.
Templar Wines use ‘cookies’ placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly improve our website’s functionality and personality. You may experience difficulty navigating our website if your cookie security settings are too high.
All data we collect is maintained according to the Data Protection Act 1998.

Deliveries and Delivery Charges

We deliver to all over the UK mainland* for our standard delivery charge of £7.49.
*Less accessible areas  are charged at the following additional rates to the standard charge
Highland and Islands of Scotland and Isle of Wight  £5.50
Isle of Man £34.50
Northern Ireland £12.50
We do not supply wine outside the UK
Please note that we do not supply wine to the USA due to US custom regulations.
We deliver using secure Couriers and aim to deliver to you within 6 working days. Deliveries are usually made before 5pm.
If you live in a remote area, such as the Highlands, please allow an extra couple of days for your delivery.
Only one delivery address per transaction is covered by the delivery fee.  The Standard Delivery charge of £7.49 is waived (free)if you order over £125 in value of wine or Champagne.
Please take time to complete the extra delivery details in the event you are not in at the time of delivery. We can deliver to alternative addresses, such as your workplace if that is more convenient. It also means you can give the wine as a gift for a relative’s Birthday or Anniversary and get it delivered straight to their home.

Lucky people in the BH post code region may get a personal delivery from us! Please tell us what you think of our service when we turn up!

Breakages
If any bottles are damaged, we’ll replace them providing you let us know within 7 days of delivery. Photographic evidence may be requested.
If your wine is stolen, we’ll replace it free of charge providing you notify us within 7 days from the date of our email/SMS text message detailing your tracking number or 14 days from the date of your order, whichever is later.
In all instances call us on 01202 300331 between 9.00 am and 5.00 pm or email us on (contact us box) straight away detailing your name, email or phone number and your membership number.

Returns
If you need to return wine to us, please call us straight away. Other than breakages or theft detailed above you can call us within 90 days of delivery to report a wine you feel is faulty.
We need to ensure the wine arrives safely back, so please use the original boxes as they are stronger than your average cardboard box. If that box is damaged, call us on 01202 300331 or email (contact us box) and we’ll send you a suitable one to use.

Keeping wine
Wine is a food product and needs to be stored at a constant cool temperature. Ideally, you should store red wine between 52-60 degrees centigrade. For white wines, store at a slightly lower temperature, at around 40-50 degrees. Wine will keep fine for short periods at warmer temperatures, for example whilst in transit, however make sure your wine is stored well away from the following heat sources: radiators, heating pipes, airing cupboards, ovens, direct sunlight and any other heat emitting appliance. If you need to chill the wine further prior to serving then refrigerate for at least 4 hours before drinking.
Most wines under £10 are best consumed within 12 months. If you have an enquiry about whether a wine is good for laying down please call us.
Company details
Templar Wines Ltd
Unit 2 Slader Business Park
Witney Road, Poole
Dorset
BH17 0GP
Tel: 01202 300331

Email orders: Please Contact us using our Contact Page

VAT Number: 924 8510 21
Intellectual Property Rights
You are able to use the Templar Wines website with our full permission within our own terms and conditions laid out herein.

The Property rights regarding the layout and usability of the Templar Wines website belong to Templar Wines.

These terms and conditions are copyrighted March 2008 and include subsequent revisions
Liability

a. Nothing in these Terms and Conditions shall exclude Templar Wines liability for personal injury or death caused by its negligence.
b. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.

c. Subject to Clause (a) above, we will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages once delivery has been accepted.

What do we do?:
We sell popular wines online to anywhere in the UK. Also we have a trade wine business selling quality and bespoke range to hotels and restaurants throughout the UK. Most of our wines are not sold via supermarkets, though sometimes crossover can occur.

Our customer promise:
Buying wine always has an element of risk to it. Even restaurants ask you to taste the wine before you buy a bottle. We try to reduce the risk for you and make it as easy as possible for you to try wine, discover wine and locate your favourites ordering by the case from our website. So here are a few principles we adopt.

Guarantees:
We sample every wine in our portfolio to assure you of quality. If you buy a case and a wine is not to your taste let us know and we’ll credit you back that particular bottle.
We’ll then arrange the return of the remaining 11 bottles in the original case and we’ll give you a full refund. (See also credits/refunds)
If you order the wrong wine, or simply change your mind, for whatever reason, email us on (Contact us Box) within 7 days of delivery, once it is safely returned we’ll give you a full refund excluding postage.
If the wine is broken or stolen we’ll replace them providing you notify us within 7 days. Please also refer to the Deliveries Section (Link), regarding theft.
All these guarantees are designed to help you buy wine from us in a risk free environment.
We do monitor returns, so if we feel that this offer of good faith is being abused then we reserve the right to terminate our agreement. In which case, after we have fulfilled our obligations, we will disable that account. Should you decide to re-subscribe and re-order from us then we reserve the right not to be bound by our full customer promise. This does not affect your statutory rights.
If you are a business, please refer to our trade Terms and Conditions http://www.hanchard-goodwin.co.uk/update/templarwines.com/trade-terms.asp

Wine descriptions and Vintages:
When detailing our wines we try to be as clear as possible in our descriptions. We’ll avoid using phrases like “This Rioja style wine” if the wine is not from Rioja.
If you think we have been ambiguous in our description of our wines, please let us know and we’ll make any appropriate amendments. If you purchased wine based on a misunderstanding of our description then let us know and we’ll arrange the wine’s return as described in “Guarantees” section above.
Our suppliers provide our published Alcohol by Volume (ABV) for each wine. Occasionally this will vary during a vintage and the wine you order may have a different ABV to that advertised on our website. Always refer to the bottle for the actual ABV before drinking.  Vintages can change quickly and without notice on younger wines. As we deal directly with importers we will automatically substitute with the next available vintage. Please notify us at the time of ordering if the vintage is critical to your purchasing decision